Shipping Policy
Last Updated: July 19, 2026

Thank you for choosing divyassilver.com. We are dedicated to delivering your precious silver jewelry and artifacts safely, securely, and as quickly as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations
Domestic Shipping: We ship to safe, deliverable addresses all across India.

International Shipping: Currently, we only ship within India. [Alternative: We offer international shipping to select countries. Shipping rates and delivery timelines for international orders will be calculated at checkout.]

2. Processing Time
We understand you are excited to receive your jewelry! We process orders quickly to get them to your doorstep:

All orders are processed within 1–3 business days (excluding Sundays and public holidays).

Orders are not shipped or delivered on holidays.

Customized or Personalized Jewelry: If your item requires custom sizing, engraving, or is made-to-order, please allow an additional 5–7 business days for production before shipping.

If we experience a high volume of orders (such as during festive seasons or major sales), shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or WhatsApp.

3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable courier services (like Blue Dart, Delhivery, and DTDC) to ensure safe handling.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Delivery (Prepaid) 4–7 Business Days on all orders 
Cash on Delivery (COD) 5–8 Business Days Extra fee of ₹[COD Fee 50]
Express Delivery 2–4 Business Days Additional ₹[Express Fee 150]
Note: Delivery timelines are estimates provided by our courier partners. Actual delivery times may vary slightly based on your specific location (e.g., remote or rural areas may take longer).

4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email and/or WhatsApp notification containing your tracking number(s).

The tracking number will become active within 24 hours of dispatch. You can monitor your package live via the courier partner’s tracking portal.

5. Secure Packaging & Transit Insurance
Because silver jewelry is high-value and precious, we take extra precautions:

All items are packed in tamper-evident, durable packaging to ensure they cannot be opened or altered during transit without visible damage.

All shipments are fully insured by us until they reach your doorstep. You don’t have to worry about packages getting lost in transit.

⚠️ Important Delivery Notice: Please do not accept the package if the outer courier box or tamper-evident seal appears torn, open, or severely damaged. If this occurs, refuse the delivery and contact our customer support immediately.

6. Incorrect Delivery Address & Undeliverable Packages
We are not responsible for packages that are undelivered or delivered to the wrong location due to an incorrect or incomplete address provided by the customer at checkout.

If a package is returned to our warehouse due to an incorrect address or multiple failed delivery attempts by the courier, standard reshipping fees will apply to send the package out a second time.

7. Lost or Damaged Shipments
If your order arrives damaged, or if the tracking status shows “Delivered” but you have not received it:

Contact our customer service team within 48 hours of the recorded delivery date.

Please save all packaging materials and damaged goods, as we will require photographs or an unboxing video to process an insurance claim and issue a replacement or refund.

Contact Us
If you have any questions about the shipping status of your order or need to update your shipping details before dispatch, please reach out to us:

Email: support@divyassilver.com
Phone/WhatsApp: 77219047871
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM