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Return and Refund Policy
Last Updated: July 20, 2026

Thank you for shopping at divyassilver.com. We value your trust and want you to be completely satisfied with your purchase. Because silver jewelry and artifacts are precious items, we maintain a clear and transparent policy regarding returns, exchanges, and refunds to ensure a fair experience for everyone.

By making a purchase on our website, you agree to the terms outlined below.

1. Return Window
We offer a 7-day return policy. You have 7 calendar days from the date you received your item to request a return or an exchange. After 7 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Requirements
To be eligible for a return or exchange, your item must meet the following strict criteria:

Condition: The item must be completely unused, unworn, and in the exact same condition that you received it.

Packaging: It must be in its original, undamaged packaging (including the jewelry box, pouches, and any protective wrap).

Tags & Certificates: All product tags must be intact and attached. If the item came with a Certificate of Authenticity or Silver Purity Certificate, it must be returned with the item.

Proof of Purchase: A valid order number, receipt, or proof of purchase is required.

3. Non-Returnable Items
The following types of items cannot be returned or exchanged:

Customized/Personalized Jewelry: Items that have been custom-sized, engraved, or made-to-order.

Items on Final Sale: Any items purchased during clearance events or explicitly marked as “Final Sale”.

Pierced Earrings: Due to hygiene standards, earrings for pierced ears cannot be returned unless they arrive damaged.

4. How to Initiate a Return or Exchange
Please do not send your purchase back to the manufacturer or shipper without prior authorization. Follow these steps:

1.Contact Support: Step 1.
Email us at support@divyassilver.com or WhatsApp us at 77219047871. Include your Order ID, clear pictures of the item, and your reason for return.

2.Await Authorization: Step 2.
Our team will review your request within 24–48 hours. If approved, we will send you a Return Authorization along with the return shipping address or details regarding a reverse pickup (if applicable).

3.Pack Safely: Step 3.
Securely package the jewelry in its original box and an outer bubble mailer to prevent damage during transit. Include all certificates and tags.

4.Ship it Back: Step 4.
Ship the package back to the provided address. If we do not offer reverse pickup in your area, we highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Shipping Costs
Defective/Incorrect Items: If you received a damaged, defective, or incorrect item, we will bear the entire cost of return shipping and reverse pickup.

Change of Mind/Size Issues: For standard returns or exchanges (e.g., you changed your mind or ordered the wrong size), the customer is responsible for paying return shipping costs. Original shipping charges are non-refundable.

6. Damaged or Defective Items
We take immense care in packaging our silver pieces safely. However, if your item arrives damaged:

You must report it to us within 48 hours of delivery.

Provide an unboxing video or clear photographs showing the damage to the item and its packaging.

We will either send a replacement at no extra cost or issue a full refund.

7. Refunds & Processing Time
Once your return is received and thoroughly inspected by our quality control team, we will send you an email to notify you that we have received your item and whether your refund has been approved or rejected.

Approved Refunds: The refund will be processed automatically back to your original method of payment (Credit/Debit Card, Net Banking, UPI, or Wallet).

Cash on Delivery (COD) Orders: If you paid via COD, we will request your bank account details or UPI ID to transfer the refund amount securely.

Timeline: Please allow 5–7 business days for us to process your return after it arrives at our warehouse. Once processed, it may take an additional 5–10 business days for the refund to reflect in your account, depending on your bank or card issuer.

Contact Us
If you have any questions about our Return and Refund Policy, please get in touch:
Email: support@divyassilver.com
Phone/WhatsApp: 77219047871
Business Address: Kurduwadi, Solapur, MH, India​