Privacy Policy – Divyas Silver

At divyassilver.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our silver jewelry, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect information directly from you, automatically through your device, and occasionally from third parties to provide a seamless shopping experience.

A. Personal Information You Provide Voluntarily
Identity Data: First name, last name, and title.

Contact Data: Email address, phone number, billing address, and shipping address.

Transaction Data: Details about payments to and from you, and details of products you have purchased from us.

Note: We do not store your credit card or bank credentials on our servers. All payments are processed through secure, PCI-DSS compliant third-party payment gateways.

Account Data: Username, password, purchase history, and items saved in your cart or Wishlist.

B. Information Collected Automatically
When you browse divyassilver.com, we automatically collect details about your device and visit:

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

Usage Data: Information about how you use our website, including the pages you view, products you search for, response times, and download errors.

2. How We Use Your Information
We use the collected data for various operational, analytical, and marketing purposes, including:

Order Fulfillment: Processing your payments, arranging shipping, providing invoices, and sending order/shipping updates.

Customer Support: Responding to your inquiries, handling returns, or troubleshooting technical issues.

Personalization: Remembering your preferences, shopping cart items, and giving tailored product recommendations.

Marketing & Communications: Sending you newsletters, promotional offers, and updates about new silver collections (you can opt-out at any time).

Security & Fraud Prevention: Monitoring transactions to detect fraudulent activities and protecting the integrity of our store.

3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who help us run our business:

Service Provider Category Purpose
Logistics & Delivery Partners To ship and deliver your jewelry orders to your doorstep.
Payment Gateways To securely process payment transactions (Credit Card, Net Banking, UPI).
Marketing & Analytics Providers To analyze website traffic (e.g., Google Analytics) and manage email/SMS campaigns.
IT & Hosting Services To host our website securely and ensure server stability.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to process your data for specified purposes.

4. Cookies and Tracking Technologies
We use cookies (small text files placed on your device) to enhance your browsing experience. Cookies help us keep you logged in, understand your preferences, and track items left in your shopping cart.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or fail to function properly.

5. Data Security
We implement robust security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way.

Our website utilizes SSL (Secure Sockets Layer) encryption to secure all data transmitted between your browser and our servers.

Access to your personal data is restricted to employees and partners who have a legitimate business need to know.

6. Your Data Rights
Depending on your location, you have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request that we correct any incomplete or inaccurate information.

Erasure: Request that we delete your personal data (subject to legal obligations like tax and transaction record-keeping).

Opt-Out: Unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of the emails.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with the revised “Last Updated” date.

8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: support@divyassilver.com
Phone/WhatsApp: 77219047871
Business Address: Kurduwadi, Solapur, MH, India